Meet The Face Behind Loney Plumbing Inc.
I’m Richard Loney, the proud owner of Loney Plumbing Inc.
I look forward to sharing my story. I hope that you will enjoy getting to know me better.
When I initially launched this business, I did it mainly to support my family and give them a better life. As an experienced journeyman plumber and registered gas fitter, I was in a unique position to provide widely needed services to every household in our locality. This meant that I could benefit from a broad range of clients and earn a decent living.
I have been operating this family-owned business since 1995, which we then incorporated in 2009. From inception until today, our firm has gone through several changes. The present size of the company and our staffing levels have changed to accommodate the needs of our growing client base and workload. As a result, we currently have six full-time employees and have expanded services to the residential home market by performing new installations, large and small renovations, and servicing our clients.
The most enjoyable parts of this business are meeting with clients to discuss their plans or project and then viewing the final outcome with the owners at the end. Making clients happy is our ultimate goal, and getting to see their dreams completed is an absolute delight.
To deliver satisfaction to our clients, our business philosophy is straightforward. “A single happy customer may give us one good review of their experience, but an unhappy customer will tell everyone they know how badly things went!” To stay in line with this philosophy, we do our best with every project to ensure quality and durability are maintained.
At the same time, we do our work in an honest and timely manner to keep our clients happy. Honesty is necessary throughout a project, especially from the start of a project where we talk about how it may work or why it is needed and until the end where the results of the project are experienced in real-time. Meeting schedules is equally essential to everyone involved in a project. In case we cannot meet a deadline, we make sure to inform our client. However, we do our best not to over-commit, as it is a mistake that’s hard to forgive.
Committing to these values over the years has enabled us to build a very successful business that meets and exceeds all expectations. Today we are well known throughout our community and continue to grow as a business on account of these very values.
Besides achieving the success we have today, my proudest accomplishment as an entrepreneur is hearing my kids brag about the work we do and how it has been so much fun. I also love being able to solve unique problems, and coming up with smart solutions to issues is always satisfying!
When I'm not working, I love to vent my day’s frustrations on my bike. I am a massive fan of cycling, and I enjoy racing to test my body and mind. It is an integral part of my day as it helps me bring about a balance in my life. Practicing positivity is just as important to me, as I believe the world is a very divided place, but I refuse to imagine that there are no solutions to this within us all. Hating others is no way to go about life, and working together makes the world a safer and more profitable place for everyone!
I have enjoyed sharing my story about the things which matter to me and how they influence the way I do business.
If you or someone you know could benefit from our expertise as plumbing professionals and heating experts in Kelowna BC, I invite you to get in touch. Please visit our website at www.loneyplumbingkelowna.com.